📄 Terms and Conditions

Effective Date: October 11, 2021
Company Name: Dubai Center
Website: Customer Care India (https://customercareindia.site/)
Contact Number: +91 8050363641
GSTIN: 29BVEPA8710P1Z7

These Terms and Conditions govern the use of the services provided by Customer Care India, operated by Dubai Center, for home appliance repairs across Bangalore. By scheduling a service through our website or phone, you agree to these terms in full.

1. Service Scope

Customer Care India offers doorstep repair services for the following home appliances:

  • LED TVs

  • Washing Machines

  • Microwave Ovens

  • Air Conditioners (ACs)

Services are provided only within Bangalore city limits, subject to technician availability and customer location.

2. Service Booking and Customer Obligations

  • Bookings can be made via phone or web inquiry by providing your name, contact number, address, and required service.

  • Customers must ensure accurate and truthful information is provided at the time of booking.

  • We reserve the right to cancel or reschedule service based on weather, safety, or other technical constraints.

3. Inspection and Visit Charges

  • An inspection and technician visit fee of ₹299 is applicable for all service calls.

  • This charge is non-refundable, even if the repair is declined by the customer post-inspection.

  • Charges are applied only after your confirmation and consent.

4. Service Charges and Payments

  • Post-inspection, the customer will receive a quote for the actual repair (if any part replacement or labor is required).

  • Prices are transparent and shared before proceeding with any paid repair work.

  • Full payment must be made immediately after service completion via cash, UPI, or other available modes.

5. Warranty Terms

  • Repairs come with a limited service warranty, depending on the type of repair and part used.

  • Warranty details (duration and coverage) will be shared verbally and/or via message during the service.

  • The warranty is void if:

    • The appliance is mishandled post-repair

    • Repair by any third party occurs after our service

    • The appliance is used commercially or beyond recommended limits

6. Limitations and Liabilities

  • Customer Care India is an independent service provider and is not authorized or affiliated with any appliance brands or manufacturers.

  • We are not liable for:

    • Pre-existing damage to appliances

    • Loss of data or content from smart TVs or devices

    • Indirect, incidental, or consequential damages

  • We reserve the right to decline service requests at our discretion.

7. Data Privacy

  • We collect only basic customer information (name, phone number, address, and service required).

  • No cookies, IP tracking, or third-party tools are used on our website.

  • Data is never sold, shared, or misused under any circumstances.

Read our full Privacy Policy for details.

8. Service Limitations

  • All services are subject to availability and technician discretion.

  • In some cases, a device may require workshop-based repair or part replacement, which may involve additional charges and time.

  • Images on the website are for representation purposes only and may not reflect the actual service or technician appearance.

9. Cancellation and Rescheduling

  • Customers may reschedule their booking up to 2 hours before the confirmed time.

  • Cancellation after technician dispatch may still incur the inspection fee.

  • We may reschedule or cancel bookings in case of unavoidable circumstances.

10. Copyright and Trademarks

All logos, product names, and trademarks™ mentioned on this website are the property of their respective brand owners. Their use is strictly for informational purposes and does not imply any endorsement, association, or affiliation with Customer Care India or Dubai Center.

11. Governing Law

These Terms are governed by the laws of the State of Karnataka, India. Any legal disputes arising shall be subject to the jurisdiction of courts located in Kolar, Karnataka.

📞 Contact Us

For any queries or concerns about our terms and services, please reach out to:

Customer Care India (Dubai Center)
📍 Shop No. 2, Thirumala Complex, G T Street, Kataripalya, Kolar, Karnataka – 563101
📞 Phone: +91 8050363641
🧾 GSTIN: 29BVEPA8710P1Z7
📅 Registered on: 11/10/2021

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